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The bar to assess CX SaaS should not be as low as "deflection rate" of 30%.
Whatever happened to AI reducing your real cost and time metrics? π€¨
Shouldn't you get to control, optimise, and integrate all your AI(s)?
Is "AI Assist" autocomplete regurgitation the best that the industry can do?
And whats up with the ocean of Enterprise SaaS toolings you use? Seriously!π€―
Shouldn't you be doing more than justifying the cost of spend in your next board meeting?
If only there was something that fixed all that π€